Is the registration obligatory on your site?

    No, we do not demand the registration. However, if you register on our service, you will automatically become the participant of the cumulative discount program and the referral program.

    How to make an exchange on your site?

    You should choose the exchange direction and fill in an exchange order. Click Exchange button and follow the instructions available on the confirmation panel of the exchange request. If you have any questions during the exchange process, please, contact the operator via online help.

    Do you have an affiliate program?

    Yes. We have a pretty clear and transparent affiliate program which can bring you 25% of our earnings for the exchanges of the users you quoted. The renumeration payment can be accomplished from 1 PM USD. You can monitor the operations of your referrals within your online account. You will find the detailed information after the registration in your Personal Account.

    What bonuses are available for the regular customers?

    While making any exchange, the registered user already participates in the formation of his/her cumulative discount. After reaching any of the stages of our Loyalty program, You get a coefficient applied to the formation of the favorable exchange rate working for you under the every exchange thereafter. That means that every your exchange is now discounted. You can find the detailed information after the registration in your Personal Account.

    Can I cancel the exchange if I have already paid for the order?

    If you have already came across the order you are not able to cancel the exchange. You can make a reverse exchange operation but in this case all fees are covered by the cutomer.

    I specified incorrect requisite details. The funds have not come. What should I do?

    Unfortunately, can’t refund your funds. The only thing that we can do is to provide the requisite details where the funds were forwarded. Be careful while entering data!

    Is it possible to exchange a bigger amount that is indicated on the reserve?

    Yes, it is possible. You need to contact the operator via the online help and discuss the details of the exchange within the working hours. We will try to provide our reserves with the necessary means for your operation. You can also leave a request on the site to monitor the reserve. A notification will be sent to your e-mail as soon as we have the amount needed.